VETERAN CASE MANAGER
Full Job Description
Summary: New Life Social Services of Atlanta, is looking for a Veteran Case Manager at our Long Beach, CA Office.
DUTIES:
- Contribute to ongoing quality improvement of the Veteran Housing Program.
- Utilize a "Housing First" model and assist veterans in securing permanent housing.
- Provide assistance to veterans who are homeless or at imminent risk of homelessness through our Rapid Re-Housing (RRH) and Homeless Prevention (HP) housing programs.
- Be first point of contact for all potential veterans in the housing program, assisting them with all required paperwork and forms to be eligible for the program services.
- Ability to case manage a caseload of 10-15 veterans
- Assist all veterans and veteran families with obtaining VA benefits and other mainstream benefits.
- Maintain contact with Program Manager to coordinate most appropriate response to crisis management, crisis intervention, and ongoing and emergency services for veteran program participants.
- Attend all required trainings, webinars, and meetings.
- Develop relationships with collaborative partners, and community based organizations to support veterans attaining services such as mental health care, psychiatric medication, medical resources, financial assistance, legal advocacy, etc.
- Collaborate with housing providers, emergency shelters, and VA staff related to the veteran housing program.
- Attend weekly staff meetings and participate in daily debrief sessions, monthly supervision, department, agency –wide and other meetings, training and development opportunities as determined by appropriate supervisor.
- Other duties as assigned by the agency CEO.
Qualifications:
- Bachelor’s degree in Social Work or related field preferred, or a minimum of two (2) years case management experience. Experience working with the homeless and veteran populations preferred.
- Effective verbal and written communication skills.
- Strong and timely documentation skills.
- Strong team and consensus building skills.
- Ability to effectively resolve conflict and cope with crisis situations.
Job Type:
- Full-time
Experience:
- Case Management: 2 years (Required)
- Social Services: 2 years (Required)
Education:
- Bachelor's (Preferred)
- High School Diploma Required
Salary:
- $21.64 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Employee discount
- Flexible schedule
- Parental leave
Schedule:
- 8 hour shift
- Monday to Friday 8:00 AM - 5:00 PM
- 40 hours per week. 5 days (8 hours)
Housing NavigatoR
Full Job Description
Summary: New Life Social Services of Atlanta is looking for a Housing Navigator in our downtown Long Beach, CA SSVF Office.
The Housing Navigator is a field-based position that provides housing services for homeless veterans participating in the VA SSVF Program. The Housing Navigator will work closely with the VA Medical Center Social Work team to house veterans in this program (e.g. complete housing applications and submissions, unit searches and unit identifications, housing inspections and recertifications, and relocation). This position will transition to provide further housing support and stabilization efforts.
DUTIES: Primary areas of responsibility include, but are not limited to, the following:
Housing Search, Location, and Placement:
- Will take the lead on housing search, unit identifications, and location and lease-up placement.
- Search for housing options aligned to the capacity and choices of the veterans and communicate program efforts to property managers to match potential program participants to appropriate housing options
- Conduct inspections to ensure units meet HUD quality standards.
- Coordinate lease signings with property managers and veterans and assist veterans with process.
- Process requests for associated application fee’s expenses and prep any required documents.
- Coordinate move to include furniture and appliances, as well as member transport. (if applicable)
- Act as liaison between veteran, and landlord for compliance with lease, eviction prevention, good neighbor behaviors, etc.
Housing Navigator Activities:
- Provide Outreach to referred homeless veterans and screen for Housing Location Services to rapidly house veteran and families through the SSVF Program.
- Access all referrals for Housing Location Services to what geographic area veterans would like to live in and/or permit due to monthly income.
- Provide detailed information about veteran status to the Case Manager and Intake Specialist for updated program compliance.
- Will assist all unhoused veterans with application process, Rental Assistance unit identification, Recertifications and Relocation.
- Conduct warm hand-off to Case Manager and Intake Specialist once the veteran moves into permanent housing for ongoing supportive services and case management services.
Documentation and Data Collection:
- Ensure veteran files meet set audit standards with required documentation.
- Document services provided within 48 hours for every veteran contact, housing searches, placements, etc. and other documents utilizing prescribed record system. (HMIS and/or hard copy files.)
- Verify and document veteran's income.
- Track and report veteran's outcomes to Outreach Specialist to update in HMIS. (This Ensures timely entry of data in HMIS).
- Maintain professional boundaries and quality customer service.
- Participate in on-site and off-site training and meetings as directed by the Program Manager and agency CEO. Attending internal and external case conferencing meetings as necessary to coordinate services. This includes but is not limited to meeting with internal departments, partner agencies, monthly housing team meetings, etc.
- Work collaboratively with other members of the SSVF Team as needed to support and effectively perform their assigned job duties and contribute to the achievement of the program's goals and objectives of housing and income stability.
- Respond to all calls in a timely manner.
- Address emergency situations immediately and divert non-emergency calls to appropriate times.
Skills:
- Knowledge of or experience with mainstream benefits and services, Motivational Interviewing, Trauma Informed Care, Housing First, Harm Reduction, etc.
- Experienced in Housing Location Services and Landlord Engagement.
- Ability to work collaboratively with others and in a team.
- Initiative and solution focused practice. Uses good time management skills and resources to balance case load direct service and paperwork.
- Works within skills and scope of practice asking for support and training to improve abilities when needed.
- Ability to work as a team member on the streets, in homeless facilities or with other homeless community providers such as police, probation/parole, churches and hospital ER’s.
- Ability to engage veterans on the streets in a meaningful manner which imbues trust.
- Understands and promotes safety first to self and team members.
- Demonstrates good judgement and ability to work independently. Ability to problem solve and use time management skills. Organizational skills are key
QUALIFICATIONS:
- Minimum of 1 year experience providing housing location and landlord engagement services. Minimum of 2 years experience working with people who experience homelessness and/or are diagnosed with a mental illness or Social Work/Mental Health related. HS Diploma required.
- Minimum of 1 year experience working with people who experience homelessness and/or are diagnosed with a mental illness in a community or housed setting.
- The ability to work as a part of a team is crucial.
- Knowledge of issues facing program members, (e.g. health, substance abuse, mental health, physical health, domestic abuse, child welfare, excellent written and verbal communication skills)
- Must be able to perform extensive charting, electronic data entry and documentation (Microsoft 365 Office is essential).
- Must have own transportation and current California driver's license and insurance with good driving record at all times during employment (May be able to use company vehicle or may choose to use personal vehicle).
- Must be able to transport members with either personal or company vehicles if needed.
- Must be fully vaccinated for Covid-19 or adhere to the company mask policy and CDC COVID-19 guidelines.
SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters, or other places of habitation or services. May present inherent challenges and difficulties such as: exposure to unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our homeless veteran, employees may encounter instances of profanity, derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise, and New Life Social Services of Atlanta has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.
Job Type:
- Full-time
Salary:
- $19.23 per hour
Benefits:
- 401(k)
- Dental Insurance
- Health insurance
- Paid time off
- Employee discount
- Parental leave
- Vision Insurance
Schedule:
- 8-hour shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Long Beach, CA 90802: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person/Onsite
Intake Specialist
Job description
New Life Social Services of Atlanta a 501 (c) (3) Organization is looking for an Intake Specialist in our Long Beach, CA SSVF Program Office to be responsible for handling clerical tasks in our office.
You will be handling incoming phone calls and other communications, greeting clients and visitors, as well as managing files, updating paperwork and other documents, and performing other general office clerk duties. The candidate will work Monday thru Friday 8:00 AM to 5:00 PM (No weekends or Holidays).
For you to be selected as an Intake Specialist candidate, you will need the ability to write clearly and be proficient with word processing applications. A pleasing personality with strong communication skills is also highly valued.
Duties and Responsibilities
- Verify eligibility of referred homeless veterans and families to participate in New Life Social Services of Atlanta's program(s).
- Conduct an initial intake and assessment (s) with customers once they are identified as eligible program participants. Assess veteran strengths and barriers, including employment, mental health, education, etc., and coordinate the appropriate services.
- Develop and monitor an Individualized Housing Service Plan (IHSP) based on the assessment, by completing appropriate forms with veteran program participants to identify specific actions and/or resources needed for successful stabilization.
- Provide Housing Specialists and/or partners with veteran's immediate housing needs and provide reasonable support to result in the placement of veterans in safe and adequate housing. Includes assisting with collecting documentation and/or coordinating transportation, as needed.
- Ensure that New Life Social Services of Atlanta programs will offer time-limited, individualized financial assistance designed to assist customers obtain and retain permanent housing. Financial assistance is to be provided at a level that enables the veteran to maintain housing while they may seek to: increase income; learn to manage a household budget; relocate to affordable housing; reduce expenses; and/or overcome other barriers to sustain their housing.
- Coordinate and refer services with other social service agencies to provide mental health, medical, dental care, and/or rehabilitation services. Link veteran to services in the community for mental health treatment, and physical health as needed. Leverage resources available within the community including faith-based organizations as appropriate to the situation to benefit the customer.
- Utilize the “Housing First” philosophy to ensure that treatment for mental health, substance abuse needs, or resolution of other barriers is not a condition of services or program participation. This is to include coordinating services in crisis situations.
- Schedule and conduct meetings with veterans on a regular basis. This requires flexibility of meeting regularly in locations that may include administrative offices, site-based service facilities, in the community, and/or customer residence, and the VA Medical Centers.
- Effectively educate participants about budgeting, financial management, including banking and credit repair referrals. This may include training veterans in functional daily living skills in order to maintain housing.
- Record service coordination efforts and outcomes; create and maintain exemplary customer files in accordance with New Life Social Services of Atlanta guidelines; complete weekly activity reports and other required documentation in a timely manner.
- Regularly report customer progress to Supervisor and others as requested. This includes but is not limited to completing assessments, Individualized Housing Service Plans, Service Transactions, and Exit Forms as necessary for program or organizational requirements. Actively participate in service
- coordination reviews and conferences.
- Enter data about the homeless veteran and families seeking services into the Homeless Management Information System (HMIS) for all data tracking information in a timely manner.
- Attend New Life Social Services of Atlanta internal meetings, external meetings, and partnership trainings as assigned.
- Additional tasks, projects, and responsibilities as assigned by supervisor.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Must be able to perform each essential duty satisfactorily.
- Cross-cultural, inter-generational, and interpersonal skills.
- Knowledge of mental health, substance abuse issues, and treatment services
- Knowledge in working with the homeless population, homeless households, homeless services, and prior housing work experience
- High energy and patience in working with difficult, non-compliant clients
- Demonstrated ability to work independently and effectively on a team
- Computer skills using Microsoft Windows
- Culturally competent counseling skills
- Understanding of complex veteran, community, and agency issues, and ability to take appropriate action.
- Ability to provide own transportation with acceptable driving record and auto insurance limits.
- Bilingual in Spanish preferred.
- Reliable Transportation (Will be required to drive personal vehicle mileage Reimbursement will be paid for travel).
Qualifications
- Must have experience working in Homeless Prevention/Rapid Re-Housing Services, or Experience working with the Housing Authority, or Experience working with clients in the field of Social Services.
- At least 6 months experience as an Intake Specialist, or experience working for a Non-Profit agency that assist with the Homeless population.
Job Type:
- Full-time
Salary:
- $19.23 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Employee discount
- Parental leave
Schedule:
- 8 hour shift
- Monday to Friday 8:00 AM - 5:00 PM
- 40 hours per week. 5 days (8 hours)